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Certified Help Desk Director (CHDD)

Certified Help Desk Director course gives the skills to become the "CEO" of a support center. It replaces reactive support with proactive, strategic business support. Benefits of this certification: Think strategically in order to do more with less, Build a successful business case for senior management buy in Evaluate, improve and market your organization, Get promoted, It shows how to strategically align the support center with company initiatives. Prerequisite: The participant should be familiar with support management concepts.

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